Start RCS
Need a new computer, or parts? Click here.

Need help now? Can't wait for an appointment?

Remote Connection


Easy to use. Just click the link below.

Start RCS

Want to see a demo?
Click here.

Real-time status:

Already used RCS.

Give some feedback.



Register for Derek's Help Desk email updates

Remote Connection Service


Download the Remote Support app from one of the servers below.

Signed up for a discounted contract? Click here for your persistent download.


1. Download Remote Support applet below.
2. Install/Run applet.


    Click here if you see an empty yellow box to the left.
(first attempt)

Continuing will allow a technician to remotely connect to your computer and view it as if they were at your computer.






-Look for the icon on the Window's taskbar below, if you don't see any popups.
-Click "Allow" on any Java popups you may see.
-Click "Allow" or "Unblock" on any firewall Firewall popups you may see.